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HomeWorks Interactive Keypad Troubleshooting
Keypad is working properly when LEDs light up as buttons are pressed.
Symptom
LEDs don't light up even when buttons are pushed.
LEDs cycle from top to bottom sequentially.
LEDs light when pressed, but the system response isn't
correct.
Technical Assistance
If you have questions concerning the installation or
operation of this product, call the Lutron Technical
Assistance Hotline . Please provide exact model number
when calling.
(800) 523-9466 (U.S.A., Canada, and the Caribbean)
Other countries call (610) 282-3800
Fax (610) 282-3090
Our address on the Web is www.lutron.com
Cause and Action
Power is not present at keypad.
• Make sure HomeWorks Interactive processor is powered
up.
• Check for 15VDC between pins 1 & 2 on the keypad
connector.
• Remove connector from back of keypad, check
connections and replace.
Keypad is working properly but is not communicating with
the panel.
• Verify that the processor is running.
• Check that keypad wires 3 & 4 are properly connected.
• Check that keypad link is plugged into correct connector
at processor.
• Verify that link is configured for HomeWorks Interactive
keypads in the HomeWorks Interactive Utility.
• Check keypad for proper address using table on
previous page.
• Check system programming.
Warranty
Lutron will, at its option, repair or replace any unit that is defective in materials or
manufacture within two years after the purchase. This warranty is in lieu of all other
warranties, express or implied, and the implied warranty of merchantability is limited to two
years from purchase. This warranty does not cover the cost of installation, removal or
reinstallation, or damage resulting from misuse, abuse, or damage from improper wiring or
installation. This warranty does not cover incidental or consequential damages.
This warranty gives you specific legal rights, and you may have other rights which vary
from state to state. Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitation on how long an implied warranty may last, so the
above limitations may not apply to you.
This product may be covered by one or more of the following U.S. patents: 4,889,999; 5,237,027
and corresponding foreign patents. U.S. and foreign patents pending. Lutron and HomeWorks
are registered trademarks of Lutron Electronics Co., Inc. Windows is a registered trademark
of Microsoft
®
. © 1999 Lutron Electronics Co., Inc.
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