RealFlame 5020E Mode D'emploi page 12

Troubleshooting
If you have any questions regarding the product, please call Real Flame Customer Service at
Problem
The replace does not
operate.
The power light is ON but
the ame e ect is not
visible.
The heater is not
operating.
There is excessive noise
when the heater is
operating.
1-800-654-1704 in USA or 1-800-363-6443 in Canada.
Possible Cause
The replace is not plugged in.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.
The replace is not operating correctly.
The replace is not operating correctly.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.
The fan is defective.
The heater assembly is defective.
Corrective Action
Make sure the replace is plugged in to a
standard 120V outlet.
Check additional appliances on the circuit; ideally the
replace should be on a dedicated 15-amp circuit.
Call Customer Service.
Call Customer Service.
Refer to the operating instructions.
Refer to the operating instructions.
Call Customer Service.
Call Customer Service.
Call Customer Service.
Unplug the replace. Clear the vent area of dust and debris.
Wait ten minutes, plug the unit in again and turn on the
heater.
Call Customer Service.
Call Customer Service.