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8.3
general Troubleshooting
The following table lists some of the more common symptoms, causes and solutions encountered when using the
9400 Sport / P94 and the 9500 Sport / P95 cleaner.
Problem
The flashing indicator lights
(9300/P93) or error code
on the display (9400/P94,
9500/P95) appear just after
start (either pressing Power
or Cycle button for less than
20 seconds).
NOTE: If the flashing lights
are accompanied by an
error code on the display,
refer to section 8.4 Control
Unit Error Codes.
The flashing lights appear
during the cleaning cycle.
The cleaner does not stay
firmly on the pool bottom.
The cleaner does not or no
longer climbs the pool sides.
On startup the cleaner does
not move.
Cable is tangling in the pool
The cleaner is not cleaning
effectively.
Cause
Floating cable may not be plugged
into the control unit correctly.
Cleaner may not be fully submerged.
Cleaner may need to be reset and
begin a new cycle.
Propellor may be jammed and not
turning correctly.
Wheels may be jammed and not turn-
ing correctly.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake)
There is air in the appliance casing.
The filter canister is full or dirty.
The filter canister is full or dirty.
Sides of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool sides become
slippery and prevent the cleaner from
climbing. Check tires for wear and
replace as necessary.
Not supplied with electricity.
Unit is turned ON.
Too much cable length in the water.
The brushes have become smooth or
the "wear" indicator shows.
Filter canister is full or dirty.
Floating cable is excessively coiled or
kinked.
Solution
Unplug floating cable from the control unit and
reconnect.
Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner.
Press power button OFF, then Cycle I or Cycle II to
begin a new cycle.
Contact Polaris Technical Support at (USA)
1-800-822-7933.
Contact Polaris Technical Support at (USA)
1-800-822-7933.
Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner.
Submerge the cleaner following the procedure in
Submerging the Cleaner.
Clean the filter canister, see Cleaning the Filter
Canister.
Clean the filter canister, see Cleaning the Filter
Canister.
Do a shock chlorination treatment and slightly reduce
the pH. DO NOT leave the cleaner in the pool during
this treatment.
The outlet, the control unit is connected to, is not
supplying electrical power. Check that the outlet
to which the control unit is connected is receiving
electricity.
Check that you have started one (1) of the two (2)
programs and check that the indicator for the selected
program is lit. If the indicator light is not lit, turn the
wheels then disconnect the control unit and wait at
least 20 seconds before reconnecting. If the problem
persists, contact Polaris Technical Support at (USA)
1-800-822-7933.
Do not unravel the entire cable length.
Place only the required length of cable in the water
and place the rest on the side of the pool.
Follow the procedure in Cord Tangling to avoid and
correct tangled cord.
Replace the brushes following the procedure in
Replacing the Brushes.
Clean the filter canister following the procedure in
Cleaning the Filter Canister.
Make sure the floating cable is spread out over the
pool. Ensure the cable is not too tightly wrapped or
coiled when storing. If the problem persists, lay the
cable straight in the sun to relax it and remove kinks.
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