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TROUBLESHOOTING
PROBLEM
Error E1 displayed on
control panel.
Error E2 displayed on
control panel.
Error E3 displayed on
control panel.
No power; logs do not
glow.
No flame effect but logs
are glowing.
Heater and blower
do not power on but rest
of functions are working.
Power cord gets warm to
the touch.
Remote control does not
work.
Remote control
signal is weak and only
works sometimes.
Fan motor continues to
blow after unit is powered
off.
POSSIBLE CAUSE CORRECTIVE ACTION
The overheat sensor
has been engaged.
The thermostat
sensor is broken or
not working correctly.
Heater override
function is engaged
The unit does not
have power.
The flame effect is
powered off.
Heater override
function is engaged
Normal operation.
Weak or failing
batteries.
Pressing the buttons
too quickly.
Using the remote
control too far away or
at an off angle.
Normal operation.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
To unlock the heater, simply press and hold the
temperature button for 10 seconds (See page 12
Heater Override Section for more details).
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
Push the flame brightness button until desired level is
achieved.
To unlock the heater, simply press and hold the
temperature button for 10 seconds (See page 12
Heater Override Section for more details).
This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the plug
fits tightly into the outlet. During use, check the plug
and outlet frequently to determine if it is HOT; if so,
discontinue use of the appliance and consult with a
qualified electrician to check or change the overheating
outlet(s).
Replace with 2 AAA batteries. (See page 13 for more
information.)
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert; the remote control will only
work within a distance of 20 feet and 45 degrees to either
side from the front of the fireplace insert.
This is a standard feature; the blower runs for an
additional time to cool off heater tubes.
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