Troubleshooting - Onkyo SBT-A500 Mode D'emploi

> Before Start > Part Names

Troubleshooting

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Before starting the procedure
Problems may be solved by simply turning the power on/off
or disconnecting/connecting the power cord, which is easier
than working on the connection, setting and operating
procedure. Try the simple measures on both the unit and
the connected device. If the problem is that the video or
audio is not output or the HDMI linked operation does not
work, disconnecting/connecting the HDMI cable may solve
it. Turn off the device connected to this unit, then disconnect
and reconnect the cable. When reconnecting, be careful not
to wind the HDMI cable since if wound the HDMI cable may
not fit well.
0 This unit contains a microPC for signal processing and
control functions. In very rare situations, severe
interference, noise from an external source, or static
electricity may cause it to lockup. In the unlikely event
that this happens, unplug the power cord from the wall
outlet, wait at least 5 seconds, and then plug it back in.
0 We are not responsible for reparations for damages
(such as CD rental fees) due to unsuccessful recordings
caused by the unit's malfunction. Before you record
important data, make sure that the material will be
recorded correctly.
If operation becomes unstable
Try restarting the unit
The issue may be fixed by restarting this unit. After
switching this unit to standby, press and hold Í ON/
STANDBY on the main unit for 5 or more seconds to restart
the unit. (The settings in the unit are maintained.) If
restarting the unit doesn't fix the problem, try to disconnect
and then connect again the power to the unit and other
connected components.
Resetting the unit (this resets the unit settings to the
default)
> Install > Initial Setup
If restarting the unit doesn't fix the problem, resetting the
unit to the status at the time of shipment may solve the
problem. Your settings will also be initialized when you
reset, so note down your settings before doing the
following.
1. Press on the remote controller, select " 6.
Miscellaneous" - "Load Default" in the Setup screen and
press ENTER.
2. Select "Yes", and then press ENTER.
3. The unit switches to standby and the settings are reset.
■ Power
Cannot turn on the unit
0 Make sure that the power cord is properly plugged into
the wall outlet.
0 Unplug the power cord from the wall outlet, wait
5 seconds or more, then plug it in again.
The unit turns off unexpectedly
0 The unit automatically switches to standby when the "5.
Hardware" - "Power Management" - "Auto Standby"
setting in the Setup menu functions.
0 The protective circuit function may have been activated
because the temperature of the main unit rose
abnormally. If this happens, then the power will continue
to turn off after you have turned the unit on again. Make
sure the unit has plenty of space for ventilation around it,
wait for the main unit to cool down sufficiently, and then
try turning it on again.
WARNING: If smoke, smell or abnormal noise is produced
by the unit, unplug the power cord from the wall outlet
immediately and contact the dealer or our company's
support.
> Playback
Advanced Setup | Firmware Update |
■ Audio
0 Make sure that the speaker setup microphone is not still
connected.
0 Confirm that the connection between the output jack on
the device and the input jack on this unit is correct.
0 Make sure that none of the connecting cables are bent,
twisted, or damaged.
0 If the MUTING indicator on the display flashes, press
on the remote controller to cancel muting.
0 While headphones are connected to the PHONES jack,
no sound is output from the speakers.
0 When "4. Source" - "Audio Select" - "PCM Fixed Mode" in
the Setup menu is set to "On", no sound is played when
signals other than PCM are input. Change the setting to
Off.
Check the following if the above does not fix the problem:
There is no sound from the TV
0 Change the input selector on this unit to the position of
the terminal to which the TV is connected.
0 If the TV doesn't support the ARC function, along with
connection by HDMI, connect the TV and this unit using a
digital optical cable or analog audio cable.
No sound from a connected player
0 Change the input selector on this unit to the position of
the terminal to which the player is connected.
0 Check the digital audio output setting on the connected
component. On some game consoles, such as those that
support DVD, the default setting is OFF.
0 With some DVD-Video discs, you need to select an audio
output format from a menu.
Sound bar produces no sound
0 Depending on the source and current listening mode, not
much sound may be produced. Select another listening
mode to see if sound is output.
Others
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