Instructions For Return; Service And Repair; Damaged In Transit - Alnor Velometer 6000 Serie Mode D'emploi

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INSTRUCTIONS FOR RETURN

Service and Repair

Please return your Product Registration Card immediately. This allows
us to send you service reminders, special offers, and important
information about your product.
Before sending your instrument for calibration or repair, you should call
Customer Service. The service department will provide you with the cost
of service or calibration, Return Material Authorization (RMA) number,
and shipping instructions.
Please have the following information available when you call:
•
Owner's name, address, and phone number
•
Billing address, if different and applicable
•
Instrument name and model
•
Serial number
•
Date of purchase
•
Where purchased
TSI recommends that you keep a "calibration log" and keep all records
of service on your instrument.
Instructions for Return
Send the instrument to TSI prepaid. Securely package your instrument in
a strong container surrounded by at least 2 inches (5 cm) of suitable
shock-absorbing material. Include a purchase order that clearly shows the
instrument model number and serial number, a contact name, phone, fax
number, and RMA number. Mark the outside of your shipping container
with the RMA number. This will expedite processing of your instrument
when we receive it.

Damaged in Transit

All orders are carefully packed for shipment. On receipt, if the shipping
container appears to have been damaged during shipment, the instrument
should be thoroughly inspected. The delivering carrier's papers should
be signed noting the apparent damage. DO NOT DISCARD THE BOX.
If the instrument itself has been damaged, a claim should be promptly
filed against the carrier by the customer. The selling agent will assist the
customer by supplying all pertinent shipping information; however, the
claim must be filed by the insured. If the instrument is damaged beyond
use, a new order should be placed with TSI while awaiting
reimbursement from the carrier for the damaged instrument.
Call TSI directly for assistance if necessary.