Troubleshooting - Toshiba CANVIO PREMIUM Manuel De L'utilisateur

Q: Why is the capacity of my drive (as shown in Windows
drives actual stated capacity?
A: This difference can be explained because of the different methods of
calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the
operating system calculates in the binary system.
Example decimal:
1TB = 1,000GB
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 1TB (decimal) hard disk appears in Windows to have just
931GB (binary).
Q: Can I use my drive to copy an operating system from one computer to
another?
A: No, you must follow the operating system supplier instructions for
installation. A simple copy does not work.
Q: Does Toshiba offer a data recovery services?
A: Yes, Toshiba offers a Data Recovery Service for external hard drives.
Please check our website
information about this service.

Troubleshooting

My computer does not recognize the disk drive at all.
Make sure all of your connections are secure.
■
If your drive is connected via a USB hub, make sure that it has its own
■
power supply.
If using an add-on card, make sure it is working properly and update the
■
software/firmware.
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a "Device cannot start."
A: Two possible reasons. It is either a power problem and you should
check the connections, or the drive has a malfunction and requires
service.
User's Manual
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