Skiddoü Espoo Guide D'utilisation page 14

8. Identified faults shall be removed free of charge by the Guarantor during the warranty
period.
9. The customer (reporting a complaint) shall be obliged to report a complaint via the www.
skiddou.com website. The instructions for reporting a complaint and sending a faulty
product is available on the website.
10. Any faults or damage to the product identified and reported during the warranty period
shall be removed free of charge, as quickly as possible, within 21 working days from the time
the Guarantor receives the faulty product. In justified cases, this period can be extended by
30 days.
11. Equipment faults or damage should be reported to the Guarantor immediately after the
discovery.
12. The customer shall have the right to exchange the product for a different product with
identical or similar technical parameters (including colours), if the Guarantor deems the
fault to be irreparable.
13. The warranty shall be respected only if damage description and all accessories received
by the customer upon purchase, together with the proof of purchase indicating the date of
sale are attached to the returned product.
14. The warranty excludes: natural wear and tear during use, damage caused by abuse and
misuse contrary to the user manual, damage or tear caused by the buyer, textile colour
fading caused by long-term influence of sunlight, washing at an incorrect temperature,
mechanical, electrical, thermal damage, penetration of liquids or purposeful damage and
faults caused by it, unauthorised modifications.
15. The Guarantor may refuse a repair if unauthorised modifications are visible or if the
nameplate is missing.
16. If the fault is not covered by warranty of the manufacturer, the Guarantor may propose
a paid service instead. The customer shall be informed about repair costs in this case and
the repair shall be performed only if the customer agrees to it.
17. The Guarantor shall not be held responsible for loss and damage resulting from the
inability to use the repair product.
18. Products submitted through warranty claims shall be accepted only if they are clean and in
a cardboard package (original or replacement box).
19. Delivery of incomplete product or without an adequate package may result in the product
repair being rejected or in a longer repair period as a consequence of not observing
warranty conditions.
20. Rules of processing of personal data of the customer as a part of the warranty procedure
are specified in the Privacy Policy. By filling the warranty form the customer acknowledges
the information clause.
21. The product warranty does not exclude, limit or suspend the rights of the buyer available
according to guarantee.
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