Troubleshooting Guide #1 - Whirlpool W10441082B Manuel D'instructions

FOR SERVICE TECHNICIAN'S USE ONLY

TROUBLESHOOTING GUIDE #1

PROBLEM
WON'T POWER UP
• No operation
• No keypad response
• No LEDs or display
WON'T START CYCLE
No response when Start
is pressed.
UI WON'T ACCEPT
SELECTIONS
DOOR WON'T LOCK
DOOR WON'T UNLOCK
(See pg. 20 for manually
unlocking the door lock
system.)
WON'T DISPENSE
WON'T FILL
(Normal water level is
only 2.5" to 5" [63.5 mm
to 127 mm] inside tub.)
OVERFILLS
DRUM WON'T ROTATE
MOTOR OVERHEATS
WON'T DRAIN
DO NOT REMOVE OR
POSSIBLE CAUSE
Control lock is activated.
No power to washer.
Connection problem between AC plug and ACU. Check connections between the AC power cord and ACU for continuity.
Connections between ACU and UI.
ACU problem.
User interface problem.
Control lock is activated.
Three consecutive cycles were run
without opening the door.
Door lock mechanism not functioning.
Connections between ACU and UI.
User interface problem.
ACU problem.
Control lock is activated.
Connections between ACU and UI.
User interface problem.
ACU problem.
Door not closed.
Door lock obstructed.
Door lock mechanism not functioning.
Reset washer.
Misaligned, broken, or over-tightened
door latch.
Door lock mechanism not functioning.
No water supplied to washer.
Dispenser clogged with detergent.
Valve problem.
Dispenser system problem.
No water supplied to washer or low
water pressure.
Plugged filter/screen, or plugged air trap.
Drain hose installation.
Valve problem.
Water level sensor problem.
Drain hose/filter or air trap is plugged.
Valve(s) not shutting off.
Water level sensor problem.
Drain pump problem.
Door is not locked. Is door locking
after starting a cycle?
Garment or mechanical obstruction
between drum and tub.
Harness connections.
Motor problem.
Mechanical friction.
Harness connections.
Motor problem.
Drain hose installation.
Plugged drain hose or air trap.
Obstructions to drain pump.
Harness connections.
Drain pump problem.
DESTROY
CHECKS & TESTS
Check if the control lock LED is on. If so, press and hold
to deactivate it.
Check power at outlet, check circuit breakers, fuses, or junction
box connections.
Check connections and harness continuity between ACU and UI.
See TEST #1: ACU Power Check, pg. 13.
See TEST #2: User Interface, pg. 14.
Check if the control lock LED is on. If so, press and hold to deactivate it.
Open and close the door before starting the cycle.
1. Door not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #4: Door Lock System, pg. 16.
Check connections and harness continuity between ACU and UI.
See TEST #2: User Interface, pg. 14.
See TEST #1: ACU Power Check, pg. 13.
Check if the control lock LED is on. If so, press and hold to deactivate it.
Check connections and harness continuity between ACU and UI.
See TEST #2: User Interface, pg. 14.
See TEST #1: ACU Power Check, pg. 13.
Ensure that door is completely closed.
Check mechanism for obstruction.
See TEST #4: Door Lock System, pg. 16.
Unplug and reconnect the power cord. Wait 2 minutes to see
if the washer door unlocks.
Check door lock mechanism and repair as necessary.
See TEST #4: Door Lock System, pg. 16.
1. Check water connections to washer.
2. Verify that hot and cold water supply is turned on.
Clean obstruction from dispenser.
See TEST #6: Water Inlet Valves, pg. 17.
See TEST #11: Dispenser System, pg. 20.
1. Check water connections to washer.
2. Verify that hot and cold water supply is turned on.
Check for plugged filter or screen in the water valve or hoses.
Remove the air trap and check for any trapped lint or material.
Check for proper drain hose installation. Is water siphoning
out of the drain hose?
See TEST #6: Water Inlet Valves, pg. 17.
See TEST #7: Water Level Sensor, pg. 18.
Check for hose, drain filter, and air trap obstructions.
See TEST #6: Water Inlet Valves, pg. 17.
See TEST #7: Water Level Sensor, pg. 18.
See TEST #8: Drain Pump, pg. 18.
Verify harness connections and see TEST #4: Door Lock System,
pg. 16.
Try to move the drum while the washer is unpowered to see if it can move
freely. If not, check for a garment or other object obstructing movement.
Check harness continuity and connections between ACU and motor.
See TEST #3: Motor Circuit, pg. 15.
Check for obstruction between spin basket and outer tub.
Check harness continuity and connections between ACU and motor.
See TEST #3: Motor Circuit, pg. 15.
Check for proper drain hose installation. Make sure it is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Check drain hose and air trap for obstructions.
Check and clean drain filter of obstructions.
Check harness continuity and connections between ACU and drain pump.
See TEST #8: Drain Pump, pg. 18.
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