Troubleshooting - Samsung HW-K335 Mode D'emploi

TROUBLESHOOTING

TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
A function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
The remote control does not work.
• Is the battery drained?
• Is the distance between the remote control and main
unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the (Mute) button to cancel the Mute
function.
¼ Adjust the volume.
¼ Replace with new battery.
¼ Move closer to the unit.
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Centre.
¼ Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the p button for 5 seconds.
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