Troubleshooting Guide - shark APEX DuoClean AX910 Série Manuel D'instructions

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
This vacuum nozzle is specifically designed to pull in all types of debris and therefore can give
the feeling of being self-propelled, especially on short carpets. If you'd like to feel less pull
forward when using, you can change the handle mode setting from Carpet/Low Pile to either
Hard Floor (for slower brush speed) or Thick Carpet/Area Rug (for less suction).
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if
required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushrolls.
•
Check filters to see if they need cleaning. Refer to pg. 17 of your instruction book for proper
maintenance instructions.
Vacuum lifts area rugs.
•
Turn off unit to disengage the brushrolls. Be sure to select Thick Carpet/Area Rug setting.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light
turns red.
•
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back
to activate brushroll.
•
If Brushroll Indicator Light on floor nozzle remains red, turn off vacuum and unplug.
Disconnect nozzle and remove any blockages. Make sure brushroll garage lid is firmly locked
into position on both sides. Plug in vacuum, turn on power, and tilt handle back to activate
brushroll. If Brushroll Indicator Light isn't green and headlights are flashing, check again that
both sides of lid are locked in place.
•
If the Brushroll Indicator Light is still red, please contact Customer Service at
1-800-798-7398.
The Brushroll Indicator Light on the floor nozzle doesn't light up (either green
or red) when you tilt the handle back.
•
Turn off and unplug the unit. The Brushroll Indicator Light will not turn on if one part of the
vacuum is not properly connected. Detach and re-attach the hose to the pod, the handle to
the wand, and the wand to the nozzle. Make sure there is an audible "click" made with each
connection. After the unit is reassembled, turn on and tilt handle back to activate brushroll.
•
If the Brushroll Indicator Light still doesn't light up, please contact Customer Service at
1-800-798-7398.
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1-800-798-7398