Troubleshooting; Checkpoints - Samsung NY63875S Série Mode D'emploi

Troubleshooting

If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.

Checkpoints

Gas safety
Problem Possible cause
You smell gas. The surface burner knob
is not in the OFF position
and the burner is not lit.
There is a gas leak.
NY63T8751SS_AA_DG68-01218A-00_EN+MES+CFR.indb 55
Surface burner
All burners do not
light.
Action
Turn the burner knob to OFF.
Clear the room, building, or
area of all occupants.
Immediately call your gas
Surface burners do
supplier from a neighbor's
not light.
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier's instructions.
If you cannot reach your
Surface burner
gas supplier, call the fire
clicks during
department.
operation.
The burners do not
burn evenly.
Problem Cause
The power cord is
not plugged into the
electrical outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
The gas supply is not
properly connected or
turned on.
The control knob is not
set properly.
The burner caps are not
in place.
The burner base is
misaligned.
The control knob has
been left in the Lite
position.
Surface burner
components and caps are
not assembled correctly
and level.
The surface burners are
dirty.
Action
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
See page 48.
Clean the surface burner
components.
(See page 47.)
English 55
2020-03-23 6:46:20