Troubleshooting
You have a firewall set on your PC which is stopping you accessing shared files. Windows 2K doesn't come
with a real firewall so unless you have installed one this should not be a problem.
You have a third party firewall in your network, which is preventing file sharing.
If you have a third party firewall (Like Norton, or Zone Alarm) that will have its own control panel and you
will need to consult the manual for your firewall.
If your PC is connected to a managed network, with a server sometimes the PC being searched for needs
to be server Workgroup.
You can see the PC you want to play music from, but cannot find any folders on the PC:
The folder which has your music in it is not shared. You will need to locate the file you want to share, right
click on the folder, and select 'Properties', Then tick share this file.
The folder is not in an accessible place, i.e. it is in, My music, My documents or on the Desktop. You will
need to mode the folder to the root directory.
You have entered the wrong user name or password for the PC account you are trying to access. Check
and re-enter the user name and password, note the password is case sensitive.
You have a firewall running which is preventing the internet radio from seeing the shared folder. As a quick
check, you can disable firewalls like Norton to see if this overcomes the problem, if this resolves the issue
then you can either leave the firewall off, or allow file sharing through the fire wall.
Note: If you firewall is required to provide security for your system, it should not be left off.
Note: Although you can share a CD drive, you cannot stream music directly from the drive.
Whenever I enter my media folder , the internet radio rescans the content of the folder:
Although the folder with your music in it is shared , it is 'write protected', so the Internet Radio cannot save
a list of the folder's content back onto the PC, as it needs to rescan each time.
Tick the box that allows the Folder to be modified across the network.
Although I can see my music files in the folder, I cannot play them and the Internet Radio says they are
'Protected':
When you copied the music files to the hard drive you had 'Personal Rights management' turned on, this
protects the files from being played by a third party device like the Internet Radio, you will need to copy
the music files again, but with the protection turned off.
You are trying to play I-Tune files which have been purchased from the I-Tunes on line store, these are
protected and can only be played on an I-Pod. Locally created or 'ripped' files for I-Pods can be played as
they do not carry the extra layer of Media Protection.
I can access the PC with my Media, but when I change to the Use Account, I cannot see the folder ,
although it is shared when I check my PC:
The Alternative account on the machine may be Private. If when the account was created, the 'Make this
account Private' option was selected, then the contents of this account cannot be seen over the network.
You will need to move the music to an accessible account.
I can't share a folder , as the option is not highlighted:
The share folder option will not be available until you have turned simple file sharing on. Run the wizard.
Scan Error:
When the internet radio is scanning the content of the folders on a PC, it is possible that a scan error
may occur if the windows file sharing application times out. This is most likely to occur if both the PC with
the media content and the Internet Radio are connected wirelessly.
Try re-connecting the PC with the media content into the network via cable. This will dramatically
increase the speed at which the Internet Radio is able to scan the content of the Media PC.
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