Some access points may be set so that only equipment with registered MAC addresses can connect to
them. This is one possible cause of the Internet Radio being unable to connect to the Wi-Fi network, and
the Internet Radio display will show Bad ESSID or key. To overcome this problem you will need to add the
Internet Radio's MAC address to the list of allowed equipment in your access point. The Internet Radio's
MAC address can be found using the menu item Configure->Network Config ->View Config -> MAC
address. You will need to refer to the guide for you Access Point in order to enter the Internet Radio as an
allowed piece of equipment.
If you have an encrypted network, check that you have entered the correct key or passphrase into the
radio. Remember that text-format keys are case sensitive.
If your wireless network name(ESSID) is 'Hidden'(a setting on the wireless access point), then you can
either turn on the name, or you can manually enter the name into the internet radio and media player,
Select Configure, Select network, Enter ESSID. Confirm if the Network is encrypted, e.g. requires a WEP
or WPA key, then enter the network name.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following reasons:
The station is not broadcasting at this time of the day (remember it may be located in a different time
zone).
The station has too many people trying to attach to the radio station server and the server capacity is not
large enough.
The station has reached the maximum allowed number of simultaneous listeners.
The station is not broadcasting anymore.
The link on the radio is out of date. This is updated automatically every day, so the next time you turn on
the link will be recognised.
The internet connection between the server (often located in a different country)and you is slow. Some
internet service providers may fail to stream in certain geographical areas. Try using a PC to play back the
stream via the broadcaster's web sit. If you can play back the station with a PC, use the form at http://www.
reciva.com/station/add_station.asp to notify us so that we can change the station data that is used by the
radio.
If you have a laptop, try connecting it if your Internet Radio cannot find the station.
When you scan for PCS none can be found, or the PC you are looking for does not appear in the list:
Global File sharing is not enabled on the PC.
The PC you are looking for is in another part of the network separated by a router.(This may happen if
you have two access points on the same network, and the Media source is on one Access Point and the
internet Radio is on another).
The PC with the Media content may not have the same workgroup as the server managing the network.
The easiest solution is to change the PC workgroup name to the same as that being supported by the
server.
You have not connected to the wireless Access point. On the internet radio , select 'Configure', 'Network
Configure', 'Select Network', 'Scan' and then select your Wireless network. (You may need to enter a
security key to access the network wirelessly).
You have not enabled simple file sharing on Windows 2000. In Windows 200 the simple file sharing can
be turned on by going to the Control Pane, selecting Folder options, view Tab. The safest way for users to
enable the service is to run the 'Set up a home or small office network' wizard from Control Panel, Network
Connections.
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Troubleshooting