Problem Solver - Jenn-Air YJMV9196CS Guide D'utilisation

Problem Solver

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to
the warranty page in this manual and scan the code with your mobile device, or visit https://jennair.custhelp.com.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience
Microwave oven will
not operate
Arcing in the
microwave oven
Turntable alternates
rotation directions
Display shows
messages
Odor and smoke
coming from
microwave oven during
convection cooking (on
some models)
Fan running during
cooktop usage
Radio, TV or cordless
phone interference
Recommended Solutions
Check the following:
Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
fuse or reset the circuit breaker. If the problem continues, call an electrician.
Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
the door, then start the cycle.
Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
models) is off.
Check the following:
Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
door touches the frame can cause arcing. See "General Cleaning" in "Microwave Oven Care" section.
This is normal and depends on motor rotation at the beginning of the cycle.
"Enter Clock" with flashing digits means there has been a power failure. Reset the clock.
A letter followed by a number is an error indicator. Call for assistance.
This is normal for the first few convection cycles. The odor will dissipate with repeated use.
This is normal. The microwave oven's cooling fan, which is separate from the vent fan, automatically comes on
during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on
and off to cool the microwave oven's controls while the cooktop below is being used.
Check the following:
Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
Soil - Make sure the microwave oven door and sealing surfaces are clean.
Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
items during microwave oven operation.
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7