Safety 1st Urban Trek Mode D'emploi page 16

Questions
Please contact your local Safety 1st distributor or visit our website, www.safety1st.com.
When doing so please have the following information to hand:
- Serial number
- Age (height) and weight of your child.
Warranty
Our 24 months warranty reflects our confidence in the high quality of our design, engineering, production and
product performance. We confirm that this product was manufactured in accordance with the current European
safety requirements and quality standards which are applicable to this product, and that this product is free from
defects on materials and workmanship at the time of purchase. Under the conditions mentioned herein, this warranty
may be invoked by consumers in the countries where this product has been sold by a subsidiary of the Dorel Group
or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in materials and workmanship when used in normal
conditions and in accordance with our user manual for a period of 24 months from the date of the original retail
purchase by the first end-user customer. To request repairs or spare parts under our warranty for defects in materials
and workmanship you must present your proof of purchase, made within the 24 months preceding the service
request.
Our 24 months warranty does not apply to defects caused by normal wear and tear, damage caused by accidents,
abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to
comply with the user manual, damage caused by use with another product, damage caused by service by anyone
who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from
the product or has been changed. Examples of normal wear and tear include wheels and fabric worn down by regular
use and the natural breakdown of colors and materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the authorized dealer or retailer recognized by us. Our
(1)
24 months warranty is recognized by them . You must present your proof of purchase, made within the 24 months
preceding the service request. It is easiest if you get your service request pre-approved by us. If you submit a valid
claim under this warranty, we may request that you return your product to the authorized dealer or retailer
recognized by us or that you ship the product to us in accordance with our instructions. We will pay for shipment and
for return freight if all instructions are followed. Damage and/or defects neither covered by our warranty nor by the
legal rights of the consumer and/or damage and/or defects with respect to products that are not covered by our
warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country.
The rights of the consumer under applicable national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are registered in The Netherlands under company number
17060920. Our trading address is Korendijk 5, 5704 RD Helmond, The Netherlands, and our postal address is P.O.
Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel group can be found on the last page of this manual
and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are
considered unauthorized. Products purchased from unauthorized retailers are also considered unauthorized. No
warranty applies to these products since the authenticity of these products cannot be ascertained.
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