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Product Repair
Many ObusForme
massage chair product repairs may be performed by the consumer in their own home with parts and instructions
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supplied by ObusForme
such as remote control replacements which don't require a technician.
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Floor models and demonstration units have a prorated warranty period that begins the day the model is placed on the floor and
connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts.
Non-warranty parts and service are available at a "per incident" charge.
Warranty Coverage Period – Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is
required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
Field Service – ObusForme
customer service department will diagnose and schedule an authorized service provider to repair the
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chair in the consumer's residence. Refer to Consumer Warranty as to which products include field service. Please see page 12 for
details.
Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the ObusForme
department.
Framework - ObusForme
customer service department will diagnose and schedule an authorized service provider to repair the
™
chair in the consumer's residence. Refer to Consumer Warranty as to which products include field service.
FOR SERVICE IN CANADA:
Email: cservice@homedicsgroup.ca
Monday-Friday 8:30am-5:00pm EST
1.888.225.7378
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service
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