Before Calling For Service - LG WM3488H Série Manuel D'utilisation

36
TROUBLESHOOTING

Before Calling for Service

Check the following before calling for service.
Problem
ü Do you hear a sound when you
Clicking sound
close or lock and unlock the door?
Is water spraying in the tub?
ü
Spraying or hissing
sound
ü Is the washing machine draining
Buzzing or gushing
water?
sound
Is the washing machine washing a
ü
Splashing sound
load of laundry?
ü Are there any foreign objects such
Rattling and clanking
as keys, coins, or safety pins in the
noise
tub or drain filter?
Is the washing machine overloaded?
ü
Thumping sound
ü Is the load out of balance?
Are the shipping bolts removed?
ü
Vibrating noise
ü Is the load evenly distributed in the
tub?
Is the washing machine level
ü
balanced?
Is the washing machine installed on
ü
a solid and smooth surface?
Is water leaking from a faucet or a
ü
Water leaking around
water line?
washer
ü Is a drain pipe or a drain hose
clogged?
ü Did you use more than the
Excessive suds or
recommended amount of detergent?
failure to rinse
Is the soil level higher than the size
ü
of the load?
ü Did you add detergent directly to
Staining
the tub?
Did you remove the load
ü
immediately after it finished?
Did you sort and wash the clothes
ü
by color or soil?
Possible Causes Solutions
ü This sound is normal and occurs
when the door is closed, locked or
unlocked.
This sound is normal as water is
ü
spraying or circulating during the
cycle.
ü This sound is normal as the drain
pump drains water from the
washing machine after the cycle.
This sound is normal as the load
ü
is moving up and down during the
wash and rinse cycles.
ü Check if there are any foreign
objects in the tub and drain the filter
after stopping the cycle.
Unplug the power cord and contact
ü
your nearest LG service center if the
noise persists.
This sound is normal and occurs
ü
when the load is out of balance.
Stop the cycle and rearrange the
load for balancing.
See page 13, Unpacking and
ü
Removing Shipping Bolts, to remove
the shipping bolts.
ü Stop the cycle and rearrange the
load for balancing.
Leveling the Washer, to
ü See page 16,
level the washing machine.
Check if the floor is solid and level.
ü
Check the faucets or water lines.
ü
- If the water lines are loosely
connected, see page 14, Connecting
Water Lines, to connect them
properly.
ü Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
ü Use the recommended amount of
detergent for the load.
If the soil level is low, reduce the
ü
detergent quantity to less than the
recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
ü Make sure to load detergent into the
detergent dispenser drawer.
Remove the load immediately after
ü
it finishes.
Sort and separate dark colors from
ü
light or white ones, and heavily
soiled items from lightly soiled
ones. See page 19, Sorting Laundry,
for details