FAQ and Troubleshooting
Problem
1. Check the USB power connection.
Soundcast VGtx does
2. Make sure you press and hold the power button for at
not turn on.
least (1) second if the unit had been previously turned off.
1. Make sure the antenna is attached securely and posi-
Audio breaks up or
tioned correctly (as high off the ground as
wireless range is
possible for maximum range)
too short.
2. Move the VGtx away from other 2.4Ghz equpiment
such as Wi-Fi routers and microwaves.
1. Check the cables to make sure they are connected to
the correct jacks.
No sound/audio output
2. Press play or make sure your audio source device is
active
3. Check to make sure your volume is set to a listenable
level.
1. By design the VGtx is a passive transmitter and has
no volume control. User volum level must be adjusted via
Can't control volume
the input and/or output sources
connected to the VGtx.
1. Make sure the VGtx and the device
you're pairing with are in close proximity to each other.
2. Make sure all other Bluetooth compatible receiving
devices you're NOT trying to pair with are either powered
Can't pair my device with
off or
Bluetooth disabled.
the soundcast VGtx
3. Make sure both devices are in pairing mode. LED
equipped devices will typically flash when in pairing mode
and be solid
when connected.
4. Make sure your device is compatible with the wireless
A2DP Bluetooth stero
audio profile.
1. Make sure to use the supplied USB adapter as PC
USB ports cannot always provide adequate/
stable power.
Static or noise in
2. Move the VGtx away from any amplifiers
the audio
or powered speakers.
3. Make sure the VGtx is cabled to the correct line level
output on your stereo receiver.
4. Make sure that you have the proper input (analog or
digital) selected with slider switch on the
rear of the VGtx.
Solution
Care and maintenance
Please read the following recommendations before using
your Soundcast VGtx:
• To keep from damaging the VGtx internal circuit, avoid exposure to liquid.
• Extreme temperatures can shorten the life of electronic devices.
• Do not drop: dropping the VGtx can damage the internal circuit.
Specifications
• Bluetooth v4.2
• Supports the A2DP Bluetooth® profile
• Audio Codec Support: SBC, aptX, aptX Low Latency Operating Range:
Up to 150ft (50 meters)
• Operating Frequency: 2.402 GHz to 2.480 GHz
• USB Power: DC 5V @ 500mA or higher
• Size: 20mm(H)x103mm(W)x54mm(D) - 3/4"(H)x4"(W)x2"(D)
Support
Further details and answers to common questions are
found at http://gosoundcast.com/support
If your question is not answered via the support page, feel free
to contact us by email at support@gosoundcast.com or by
phone at +1 (619) 591-0126, toll free USA (800) 722-1293
FCC Information
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received; including
interference that may cause undesired operation.
Federal Communications Commission (FCC) Statement:
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful inter-
ference in a residential installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However; there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the receiver and equipment.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. - Con-
sult your dealer or an experienced radio / TV technician for help.
Warning:
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void
the user authority to operate the equipment. Tested to comply with FCC standard: FOR HOME OR OFFICE USE.
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This device and its antenna(s) must not be co-located or in conjunction with any other antenna or transmitter.
© 2017 Soundcast, LLC. All rights reserved. Bluetooth is a trademark of the Bluetooth SIG and used under
license. The term TWS (True Wireless Stereo), aptX® and aptX Low Latency® mark and logo are trademarks
of Qualcomm or one of its group companies and may be registered in one or more jurisdictions.