Frequently asked questions (FAQ)
Q1: HOBOT can't start up and it sounds an alert at the beginning of the self-test.
Ans: It means that there is too much or too little friction. Pease check:
(1) Whether the cleaning cloth is too dirty.
(2) Glass stickers and window film have a friction factor that is too low.
(3) If the window is cleaned many times, the glass surface will become very slippery.
(4) The glass surface will become slippery if cleaned several times in a low humidity
environment such as in air-conditioned room.
(5) When starting up the device (pressing
from the window frame to prevent the device from making an incorrect assessment.
Q2: The HOBOT slips and cannot detect the upper frame of window in "Auto Up then Down"(
mode.
Ans: Press
key and switch to
Q3: HOBOT cannot finish cleaning the whole window and stops in the middle area.
Ans: Press
or
Q4: HOBOT slips and can not climb up to the window frame.
Ans: (1) The friction factor is too low and may caused by glass stickers or window film on the glass.
(2) The cleaning cloth might be too wet.
(3) If the window is cleaned many times, the glass surface will become very slippery.
(4) The glass surface will become slippery if cleaned several times in a low humidity
environment such as in air-conditioned room.
(5) When starting up (press
the window frame to prevent it from making an incorrect assessment.
Q5: HOBOT does not move smoothly, or it moves irregularly.
Ans: (1) Cleaning cloth is too dirty. Please change out the cleaning cloth for a clean one.
(2) Glass surface has different friction factor areas due to glass stickers, window film, and so
on. Please limit use the HOBOT to certain areas of the window.
(3) The screw of the cleaning wheel might have become loose. Just tighten it.
Q6: After cleaning, a circular mark is left on the glass.
Ans: Cleaning cloth is too dirty. Please change out the cleaning cloth out for a clean one and clean
again.
Q7: What to do if HOBOT stops due to a power outage?
Ans: (1) User can pull HOBOT back with safety rope. Gently pull the safety rope at an angle close to
the glass to prevent it from falling off the glass.
(2) Switch the power switch to "off".
(3) Check whether there is a poor connection or broken cord.
or
auto mode.
auto mode to continue cleaning.
, or
or
Mobex Handels AG Grenzweg 1 5610 Wohlen Switzerland
, or
or
), keep it 10cm or more away
), keep the device 10cm or more away from
)