PROBLEM
The ice maker is not
producing ice or is not
producing enough ice
The ice cubes are hollow or
small
NOTE: This is an indication
of low water pressure.
Off-taste, odor or gray
color in the ice or water
Ice and Water
POSSIBLE CAUSES
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
The ice maker is not turned on
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
The refrigerator door is not closed
completely
A large amount of ice was recently
removed
An ice cube is jammed in the ice
maker ejector arm
A water filter is installed on the
refrigerator
A reverse osmosis water filtration
system is connected to your cold
water supply
The water shutoff valve is not fully
open
There is a kink in the water source line
A water filter is installed on the
refrigerator
A reverse osmosis water filtration
system is connected to your cold
water supply
Questions remain regarding water
pressure
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
The ice has been stored too long
The water has been stored too long
Odor from stored food has transferred
to the ice
There are minerals (such as sulfur) in
the water
There is a water filter installed on the
refrigerator
The water filter needs to be replaced
SOLUTIONS
Connect refrigerator to water supply and turn water shutoff
valve fully open.
source line.
Make sure the ice maker is on. See "Ice Maker."
to begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see
"The doors will not close completely."
Allow 24 hours for ice maker to produce more ice.
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
Remove the water filter and operate the ice maker. If ice
volume improves, then the filter may be clogged or
incorrectly installed. Replace filter or reinstall it correctly.
This can decrease water pressure. See "Water Supply
Requirements."
Turn the water shutoff valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
This can decrease water pressure. See "Water Supply
Requirements."
Call a licensed, qualified plumber.
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Use airtight, moisture proof packaging to store food.
A water filter may need to be installed to remove the
minerals.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See "Water Dispenser" for water filter flushing instructions.
Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
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