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Warranty
United States
LucidSound, Inc. warrants this product to be free from defects in materials and workmanship for the warranty period.
This non-transferable, 1-year limited warranty is only to you, the first end-user purchaser. If a defect covered by this
warranty occurs AND you provide proof of purchase, LucidSound, Inc., at its option, will repair or replace the product at
no charge (excluding shipping to LucidSound).
The LucidSound, Inc., 1-year limited warranty is available to customers in the United States. Your sole and exclusive
remedy is repair or replacement of your LucidSound product. In no event shall LucidSound's liability exceed the original
purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial,
professional or commercial use; (c) if the product has been tampered with or modified. This non-transferable warranty is
only valid in the region/country in which the headset was originally purchased.
To receive warranty service, please contact us at: lucidsound.com
Europe
LucidSound, Inc. 2-year limited warranty is available to customers in Europe. LucidSound, Inc. warrants this product to be
free from defects in materials and workmanship for the warranty period. This non-transferable, 2-year limited warranty is
only to you, the first end-user purchaser. If a defect covered by this warranty occurs AND you provide proof of purchase,
LucidSound, Inc., at its option, will repair or replace the product at no charge (excluding shipping to LucidSound).
Your sole and exclusive remedy is repair or replacement of your LucidSound product. In no event shall LucidSound's liability
exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use;
(b) industrial, professional or commercial use; (c) if the product has been tampered with or modified. This non-transferable
warranty is only valid in the region/country in which the headset was originally purchased.
To receive warranty service, please contact us at: lucidsound.com
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
1 year replacement warranty in which you are entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
What you must do:
If a defect has appeared within 90 days from the date of purchase, the product may be returned to the retailer for a
replacement.
If a defect has appeared after 90 days from the date of purchase, you must initiate a repair by following the online repair
process at www.lucidsound.com.au.
Once all details are completed, you will receive a return authorisation number. Then, label and ship your LucidSound
headset – including the return authorisation (RA) number, freight prepaid, to LucidSound's authorised repair centre.
LucidSound
c/o Tecworks International Pty Ltd
Unit 1 / 12 Tollis Place
Seven Hills NSW 2141
Please ensure the return authorisation (RA) number is prominently displayed on the outside of your packaging. The
cost incurred to return the product to the retailer or to the authorised repair centre as part of a Warranty claim are your
responsibility.
What we will do:
During the Warranty Period, we will, at our option, repair or replace the product or any defective parts. We will also bear
the reasonable costs of standard return shipping. If this cannot be done, then we will refund the purchase price to you.
AU wholesale distributor:
Bluemouth Interactive Pty Ltd, Level 2, 2 Darling Street, South Yarra, Victoria, 3141
Email: support@bluemouth.com.au
©2020 Lucid Sound, Inc. 5939 Darwin Ct., Suite 100, Carlsbad, CA 92008 U.S.A. Microsoft, Xbox, Xbox "Sphere"
Design, Xbox One, and Windows are trademarks of the Microsoft group of companies. The shape and design of this
product are a trade dress of Lucid Sound, Inc., its subsidiaries and affiliates. All rights reserved. All other product names
and images are trademarks or registered trademarks of their respective owners. Made in China. Product features,
appearance and specifications may be subject to change without notice. Please retain this information for future reference.
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