Troubleshooting - Whirlpool 3955869b Instructions D'utilisation

First try the solutions suggested here and possibly avoid the cost of a service call...
Washer and Components
Noisy
Is the load balanced and the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
Leaking
Check the following:
Are the fill hoses tight?
Are the fill hose washers properly seated?
Is the drain hose clamp properly installed? See the Installation
Instructions.
Is the sink or drain clogged? Sink and standpipe must be
able to handle 17 gal. (64 L) of water per minute.
Is water deflecting off the tub ring or the load? Center the
tub before starting the washer. The wash load should be
balanced and not overloaded. The fill or spray rinses can
deflect off the load. The washer must be level. The front feet
should be properly installed and the nuts tightened. Reset the
rear leveling legs (if needed). See the Installation Instructions.
Check household plumbing for leaks.
Basket crooked
Was the washer basket pulled forward during loading?
Push the basket to the center before starting wash.
Is the load balanced and the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
The washer basket moves while washing. This is normal.
Agitator operation
The top of the agitator is loose, or moves in only one
direction. This is normal.
Dispensers clogged or bleach leaking
Did you follow the manufacturer's directions when adding
detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Carefully
pour into the dispensers. Wipe up all spills. Dilute fabric
softener in the fabric softener dispenser.
Did you put powdered or color-safe bleach in the liquid
chlorine bleach dispenser (on some models)? Add
powdered or liquid color-safe bleach directly to the basket. Do
not use the chlorine bleach dispenser for color-safe bleach.

TROUBLESHOOTING

Washer stops, won't fill, rinse or agitate
Washer won't drain or spin
Washer continues to fill or drain, cycle seems stuck
Washer Operation
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is much
higher than the highest water level. This is normal and
necessary for clothes to move freely.
Has a fuse blown or is the circuit breaker open? If problem
continues, call an electrician.
Are you using an extension cord? Do not use an extension
cord.
Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.
Is the washer overloaded? Wash smaller loads.
Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
Is the drain hose clogged, or the end of the drain hose
more than 96 in. (244 cm) above the floor? See the
Installation Instructions for proper installation of drain hose.
Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
Is there excessive sudsing? Always measure detergent.
Follow manufacturer's directions. If you have very soft water,
you might need to use less detergent.
Is the top of drain hose lower than the water level in
washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation
Instructions.
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
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