Troubleshooting - SELFSAT CARAVAN PLUS Manuel Utilisateur

4. Troubleshooting

There are a number of common issues that can affect the signal reception quality or
the operation of the unit. The following sections address these issues and potential
solutions.
A. No function when power on the antenna
i. Check again all the cable connections have been made correctly.
- Connection between the power and the PI box.
- Connection between the PI box and antenna.
ii. Check if the power input cable has been damaged.
iii. Check that the POWER input cable and the battery polarities(+/-) are connected correctly.
iv. Check if the PI Box is powered on (Check Power LED of PI BOX is on)
B. Fail to search the satellite
i. Satellite signals can be blocked or degraded by buildings, trees.
Make sure there are no obstructions in a southward direction.
ii. Turn the PI BOX off and then back on again.
C. Mechanical problems
i. If the antenna does not move into desired position.
- Try to power OFF/ON again.
ii. If the antenna makes a noise whilst remaining static.
- Try to power OFF/ON again. If problem persists, please contact local dealer/shop for assistance.
D. Other issues
i. If the system has been improperly wired, it will not operate properly.
Contact local dealer/shop for assistance of cable damage.
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