Troubleshooting
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to
fill appropriately). (cont.)
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes).
Possible Causes
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Not using HE detergent
or using too much HE detergent.
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Use a cycle with a low spin speed.
The washer may be tightly packed or
unbalanced.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Remove several items, rearrange load evenly in basket, and add
detergent. Close lid and press START/Pause.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Only use HE detergent. Suds from regular detergents can slow or
stop the washer. Always measure detergent and follow
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Press
START/Pause. Do not add more detergent.
Empty pockets and use garment bags for small items.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See "Using Your Washer" for
loading recommendations.
Solution
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