Troubleshooting - Olivetti OLIBOARD Manuel De L'utilisateur

TROUBLESHOOTING

1. If a message is displayed: "Failed to verify the whiteboard, the program
can't run further!", check whether there is a good connection between
whiteboard and the computer.
•
Make sure that the special-purpose connection cable of the whiteboard
has been used, and that the cable has been connected correctly.
•
Check that the whiteboard is powered-on (the red indicator lamp on the
rear, right side, must be lit).
•
Check that the software driver of the whiteboard is running.
•
Check that the software driver of the USB cable has been correctly installed
(see the note in the paragraph related to its installation).
•
If this message appears when the computer should not be connected to
the whiteboard, make sure that the "autostart" parameter of the Oliboard
driver has been deactivated (click on the icon to deactivate the parameter).
2. When the software starts, a message appears: "Error while loading the XML
File".
Check the version of Internet Explorer. Update to Internet Explorer version 6.0 if the
version in use is 5.0 or earlier.
3. Only certain parts of whiteboard can be written on.
Carry out the procedure for orienting the whiteboard.
4. Some orientation points cannot be found when orienting
the whiteboard.
Make sure that the lateral deviation and the vertical offset of the projector are
correct. Ensure that all contents of the computer screen can be entirely projected
onto the whiteboard.
5. Electronic pen does not write normally.
•
Check the current working mode of the software. The writing functionality is
only effective in Draw Mode or Annotation Mode, not in Control Mode.
•
Do not press the electronic pen button while writing.
•
Keep the nib of the electronic pen vertical to the whiteboard panel.
•
Avoid pressing the electronic pen.
•
Check that the battery is charged, if not replace it with a new one.
OLIBOARD - Interactive Whiteboards 37