Contacting Technical Support; Technical Support Services - Vess A2200 Guide De Démarrage Rapide

Contacting Technical Support

PROMISE Technical Support provides several support options for PROMISE users to access information and
updates. We encourage you to use one of our electronic services, which provide product information updates
for the most efficient service and support.
If you decide to contact us, please have the following information available:

Product model and serial number

BIOS, firmware and driver version numbers

A description of the problem or situation

System configuration information, including: motherboard and CPU type, hard drive models,
SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

PROMISE Online. Website
E-mail Support
Phone Support:
Australia/New Zealand +61 7 3191 7489
The Netherlands +31 0 40 235 2600
Shanghai, China +86 21 6249 4192, .4193, or 4199
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
United States +1 408 228 1400 option 4
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Beijing, China +86 10 8857 8085 or 8095
Singapore +65-3158-4344
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