TROUBLESHOOTING
Symptom
Remedy
"UNSUPPORTED DEVICE"
• Check whether the connected device is compatible with
appears.
this unit and ensure the file systems are in supported
formats. ( 27)
• Reattach the device.
"UNRESPONSIVE DEVICE"
Make sure the device is not malfunction and reattach
appears.
the device.
"USB HUB IS NOT
This unit cannot support a USB device connected via a
SUPPORTED" appears.
USB hub.
"CANNOT PLAY" appears.
Connect a USB device that contains playable audio files.
The iPod/iPhone does not
• Check the connection between this unit and iPod/
turn on or does not work.
iPhone.
• Detach and reset the iPod/iPhone using hard reset.
"LOADING" appears when
This unit is still preparing the iPod/iPhone music list. It
you enter search mode by
may take some time to load, try again later.
pressing
.
Correct characters are not
• This unit can only display uppercase letters, numbers,
displayed.
and a limited number of symbols.
• Depending on the display language you have selected
( 5), some characters may not be displayed correctly.
• Sound cannot be heard
• Reconnect the Android device.
during playback.
• If in [AUDIO MODE], launch any media player
• Sound output only from
application on the Android device and start playback.
the Android device.
• If in [AUDIO MODE], relaunch the current media player
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected
Android device is unable to route the audio signal to
unit. ( 27)
Symptom
Remedy
Cannot playback at
• Make sure JVC MUSIC PLAY APP is installed on the
[AUTO MODE].
Android device. ( 8)
• Reconnect the Android device and select the appropriate
control mode. ( 9)
• If this does not solve the problem, the connected
Android device does not support [AUTO MODE]. ( 27)
"NO DEVICE" or "READING"
• Switch off the developer options on the Android device.
keeps flashing.
• Reconnect the Android device.
• If this does not solve the problem, the connected
Android device does not support [AUTO MODE]. ( 27)
Playback is intermittent or
Turn off the power saving mode on the Android device.
sound skips.
"CANNOT PLAY"
• Make sure Android device contains playable audio files.
• Reconnect the Android device.
• Restart the Android device.
No Bluetooth device is
• Search from the Bluetooth device again.
detected.
• Reset the unit. ( 3)
Pairing cannot be made.
• Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 11)
Echo or noise occurs.
• Adjust the microphone unit's position. ( 11)
• Check the [ECHO CANCEL] setting. ( 13)
Phone sound quality is
• Reduce the distance between the unit and the Bluetooth
poor.
device.
• Move the car to a place where you can get a better
signal reception.
29
ENGLISH