D-Link DIR-505 Guide D'installation page 8

TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. HOW DO I RESET MY DIR-505 MOBILE COMPANION TO FACTORY DEFAULT SETTINGS?
- Ensure the product is powered on.
- Press and hold the reset button on the rear of the device for 5 seconds.
Note: Resetting the product to the factory default will erase the current configuration settings. Default
Wi-Fi Network Name (SSID) and Password are printed in D-Link DIR-505 Mobile Companion
Wi-Fi Configuration Note.
2. HOW DO I ADD A NEW WI-FI CLIENT OR PC IF I HAVE FORGOTTEN MY WI-FI NETWORK
NAME (SSID) OR WI-FI PASSWORD?
- Every Computer that needs to connect to the DIR-505 wirelessly, you will need to ensure you use
the correct Wi-Fi Network Name (SSID) and Wi-Fi Password.
- Use the web based user interface (as described in question 1 above) to check or choose your
wireless settings.
- Make sure you write down these settings so that you can enter them into each wirelessly connected
PC. You can use the Wi-Fi Configuration Note we provide to keep this important information for
future use.
3. WHY CAN I NOT GET AN INTERNET CONNECTION?
- For cable network users, please log in web based user interface to make sure the MAC Clone
address is set up properly in the Internet settings.
- For broadband network users, please log in web based user interface to make sure the User name
and Password are correct in the Internet settings.
TECHNICAL SUPPORT
United Kingdom (Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
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DIR-505