Warranty; How To Order Spare Parts; Service - TIP HWA 3000 INOX Mode D'emploi

11. Warranty

The present device was manufactured and inspected according to the latest methods. The seller warrants for
faultless material and workmanship in accordance with the legal regulations of the country in which the device
was purchased. The warranty period begins with the day of the purchase and is subject to the provisions below:
Within the period of warranty, all defects which are to be attributable to defective materials or manufacturing will
be eliminated free of charge. Any complaints are to be reported immediately upon their detection.
The warranty claim becomes void in the case of interventions undertaken by the purchaser or by third parties.
Damage resulting from improper handling or operation, incorrect setting-up or storage, inappropriate connection
or installation or Acts of God or other external influences are excluded from warranty.
Parts being subject to wear and tear, such as the pump wheel (impeller) and mechanical shaft seals are excluded
from warranty.
All parts were manufactured using maximum care and high-quality materials and are designed for a long lifecycle.
It should be understood, however, that the wear and tear depends on the kind of use, the intensity of use and the
internals of maintenance. Complying with the installation and maintenance information contained in the present
operating instructions will therefore considerably contribute to a long lifecycle of these wearing parts.
In case of complaints, we reserve the option of repairing or replacing the defective parts or replace the entire
device. Replaced parts will pass into our property.
Claims for liquidated damages are excluded unless they are caused by willful acts or negligence on the side of
the manufacturer.
The warranty does not provide for any claims beyond those referred to above. The warranty claim has to be
evidenced by the purchaser in the form of the submission of the sales receipt. The present warranty commitment
is valid in the country in which the device was purchased.
Please note:
1. Should your device fail to function properly, please verify first whether an operating error or another cause is
present which cannot be attributed to a defect of the device.
2. In case you have to take or send in your defective device for repair, please be sure to enclose the following
documents:
− Sales receipt (sales slip).
− A description of the occurring defect (a description as accurate as possible will expedite the repair work).
3. In case you have to take or send in your defective device for repair, please remove any attached parts which
do not belong to the original condition of the device. If any attached parts of this kind should be missing upon
the return of the device, we shall not be liable for them.

12. How to order spare parts

The fastest, most simple and cheapest way of ordering spare parts is through the internet. On our
www.tip-pumpen.de website you will find a convenient spare part shop where you can order spare parts with just
a couple of clicks. In addition, this is also the place where we publish comprehensive information and valuable
tips on our products and accessories, introduce new devices and present current trends and innovations in the
range of pump technology.

13. Service

In the case of warranty claims or malfunction, please contact your point of sale.
A current operating manual is available as required as a PDF file via e-mail: service@tip-pumpen.de.
For EC countries only
Please do not dispose of electrical appliances in the regular domestic waste!
According to the European Directive 2012/19/EU regarding waste electrical and electronic
equipment and the implementation of that directive into national law, electrical devices have to
be collected separately and disposed of in an environmental-suitable manner after the end of
their life cycle. Should you have any questions, please contact your local waste disposal
company.
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