TROUBLESHOOTING
Problem
The display on the front panel
does not light up.
No sound or picture, but the
front panel shows red light.
No sound or picture.
Bad picture / blocking error.
There is no picture on the
screen when the device is
switched on.
There is interference on the
digital satellite channels, an
existing terrestrial channel or a
video signal.
The RCU is not working.
Note:
If you have tried all of the actions suggested above and the problem is still not solved, please contact
your dealer or service provider.
Possible causes
The main cable is not
connected.
The receiver is in standby
mode.
The satellite dish is not pointing
at the satellite.
No signal or weak signal.
The satellite dish is not pointing
at the satellite.
Signal is too strong.
Satellite dish is too small.
LNB noise factor is too high.
The LNB is faulty.
The system is connected by RF
leads.
The system is connected by RF
leads and the output channel of
the receiver interferes with
existing terrestrial channels or a
video signal.
The battery is exhausted.
The RCU is incorrectly aimed.
9
What to do
Check if the main cable is
plugged into the power socket.
Press the standby button.
Adjust the dish. Check the signal
level in the Antenna Setup
menu.
Check the cable connections,
the LNB and other equipment
connected between the LNB and
the receiver, or adjust the dish.
Adjust the dish.
Connect a signal attenuator to
the LNB input.
Change to a larger dish.
Change to an LNB with lower
noise factor.
Change the LNB.
Check the UHF channel fixed in
your system and tune it properly.
Change the receiver output
channel to a more suitable
channel, or connect the system
by SCART leads.
Change the battery.
Aim the RCU at the receiver, or
check if nothing is blocking the
front panel.