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TROUBLESHOOTING
1.
I cannot play some MP3 files?
The MP3 file has to follow some standards like MPEG1/MPEG2/MPEG 2.5 layer 3.
Otherwise, the file must be converted using a software application.
2.
My player doesn't power on and my computer doesn't detect it, what can I do?
It is possible that there is a problem with the firmware. Please check the user
manual section "FIRMWARE REINSTALLATION".
3.
Why I cannot play some WMA files?
Make sure that you are not coding the WMA files with DRM.
4.
Why can't I see the image, video or text files while using the music browser?
You will only see the files in memory associated to the browsing you are doing
(music files for Music, image files for Photo, etc...) To view all the files in memory at
once, choose the "Browser" option in the main menu.
5.
Why can't I display my .jpg files?
Many digital cameras and image edition software add hidden data to the .jpg files.
This data can prevent your MP4 from loading the images. Try to eliminate them by
saving the file with another name.
6.
When I switch off the MP4 with the ON/OFF button, the brightness or the song I
was listening to is not stored. What gives?
For the MP4 to successfully store the state, you have to switch it off with the PLAY
button.
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