Troubleshooting - Sanyo FWSB415E Guide D'utilisation

7 Troubleshooting

To keep the warranty valid, never try to repair the product yourself.
Malfunctions may occur with any electrical equipment. This must not always involve a
defect of the device. Therefore, check the following table to see if you can eliminate the
problem yourself.
Malfunction
The SoundBar does not work.
No sound from SoundBar
speakers.
A device cannot connect with the
SoundBar via Bluetooth.
Quality of audio play from a
connected Bluetooth device is
poor.
The connected Bluetooth device
connects and disconnects
constantly.
No reaction to the remote control
Possible cause/ Elimination
• Disconnect the SoundBar from the power
supply for a few minutes, then reconnect.
• Connect the correct audio cable from your
SoundBar to your TV or other devices.
• On your SoundBar remote control, press
the Source buttons to select the correct
audio input.
• Make sure that the SoundBar is not muted.
Press VOL +/- to restore the sound (see
'Adjust the volume' on page 10).
• Switch or set to other audio signal of your
connected external device (This product
support for Dolby Digital and LPCM).
• The device does not support the compatible
profiles required for the SoundBar.
• You have not enabled the Bluetooth func-
tion of the device. See the user manual of
the device on how to enable the function.
• The device is not correctly connected. Con-
nect the device correctly.
• The SoundBar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
• For some Bluetooth, the Bluetooth con-
nection can be deactivated automatically
to save power. This does not indicate any
malfunction of the SoundBar.
• The battery has been exhausted, please
change a new one.
• Ensure the battery placed correctly.
EN 13