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TROUBLESHOOTING
Drawing Too Much Power
•
The Sherpa can output 170W by utilizing all its ports at once.
If that draw is exceeded, the Sherpa will stop working and this
screen will be displayed.
*TECH TIP: If the Sherpa is charging from a high enough
power source, you can achieve a higher max output.
•
To avoid this shutdown, monitor power usage on the Main Page
and Outputs Page and closely monitor what is being plugged in.
•
The arrow on the Main Page indicating power out will begin to
blink if the Sherpa is nearing shutdown.
Output Failure
•
This indicates an issue with a specific output on the Sherpa. To
correct this issue:
•
Unplug the device from the Sherpa and check its technical
specifications to ensure it isn't pulling too much power.
The FAIL warning will remain if the device plugged in is not
compatible.
•
Turn the Sherpa off and on to reset the FAIL notice.
•
If the FAIL notice continues, call Goal Zero's customer
service at 888-794-6250.
•
The remainder of the Sherpa ports will continue to work.
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