Service/Warranty - MERCK RQflex plus 10 Mode D'emploi

8 Service/Warranty

Our instruments are 100% quality-controlled, i.e. each and every individual instru-
ment has been tested before leaving the factory. The RQflex® plus 10 is mainte-
nance-free. The detailed instructions should allow for problem-free operation.
In the event that you are nevertheless faced with an unsolvable problem, please
contact the technical customer service of our supplier. There you will receive all
the information necessary to help you solve the problem.
Important
In the event that you wish to return the instrument, whatever the reason, please
contact our technical customer service first.
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Warranty
1. The manufacturer grants for this RQflex® plus 10 a total replacement warranty
of 24 months from the date of purchase.
2. All warranty work is provided by our customer service unit. In the event of a
proven production or material defect, we shall provide you with a new or as-
new replacement RQflex® plus 10 free of charge.
3. Improper handling results in the warranty becoming invalid. No water or any
other liquid must be allowed to enter the instrument. In such cases the warranty
becomes invalid.
4. All warranty rights become invalid in the event that the purchaser or an unau-
thorized third person repairs or opens the instrument or if changes are made to
the warranty slip. Only the customer-service unit is authorized to service com-
ponents.
5. If the instrument is sent in for repair under the terms of the warranty, a copy of
the invoice or of another proof of purchase must be enclosed in all cases.
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