LucidSound eSPORTS LS25 Guide D'utilisation page 8

EN SUPPORT
Warranty
LucidSound, Inc. warrants this product to be free from defects in materials and workmanship
for the warranty period. This non-transferable, 1-year limited warranty is only to you, the
first end-user purchaser. If a defect covered by this warranty occurs AND you provide proof
of purchase, LucidSound, Inc., at its option, will repair or replace the product at no charge
(excluding shipping to LucidSound).
The LucidSound, Inc., 1-year limited warranty is available to customers in the United States
and worldwide. Your sole and exclusive remedy is repair or replacement of your LucidSound
product. In no event shall LucidSound's liability exceed the original purchase price of the prod-
uct. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial,
professional or commercial use; (c) if the product has been tampered with or modified.
To receive warranty service, please contact us at:
Europe
LucidSound, Inc. 2-year limited warranty is available to customers in Europe.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a 1 year replacement warranty in which you are entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
What you must do:
If a defect has appeared within 90 days from the date of purchase, the product may be
returned to the retailer for a replacement.
lucidsound.com
(toll free) 888-661-4469
1-760-579-6969
If a defect has appeared after 90 day from the date of purchase, you must initiate a repair by
following the online repair process at www.lucidsound.com.au.
Once all details are completed, you will receive a return authorisation number.
Then label and ship your LucidSound headset – including the return authorisation (RA) num-
ber, freight prepaid, to LucidSound's authorised repair centre.
LucidSound
c/o Tecworks International Pty Ltd
Unit 1 / 12 Tollis Place
Seven Hills NSW 2141
Please ensure the return authorisation (RA) number is prominently displayed on the outside
of your packaging. The cost incurred to return the product to the retailer or to the authorised
repair centre as part of a Warranty claim are your responsibility.
What we will do:
During the Warranty Period, we will, at our option, repair or replace the product or any defec-
tive parts. We will also bear the reasonable costs of standard return shipping. If this cannot
be done, then we will refund the purchase price to you.
AU wholesale distributor:
Bluemouth Interactive Pty Ltd, Level 2, 2 Darling Street, South Yarra, Victoria, 3141
Email: support@bluemouth.com.au
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