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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the microwave oven wired properly?
See Installation Instructions
provided with your microwave
oven.
Microwave
oven will not operate
Is the magnetron
working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, try the steps
below. If microwave oven still does not operate, call for
service. See "Assistance or Service" section.
Is the door completely closed?
Firmly close door.
Does a message
about the door appear in the display?
The door has been closed for 5 minutes or more. Open and
close the door, then touch START to start the cooking cycle.
See "Start" section.
Is a packaging
spacer (on some models) attached to the
inside of the door?
Remove packaging spacer, then firmly close door.
Is the electronic
microwave
oven control set correctly?
See "Microwave
Oven Control" section.
On some models, is the Control
Lock set?
See "Control Lock" section.
Microwave
oven makes humming noise
•
This is normal and occurs when the power supply switches
the magnetron on and off.
Microwave
oven door looks wavy
•
This is normal and will not affect performance.
Turntable
will not operate
Has the tape been removed from turntable
hub?
See "Turntable" section.
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
Is the turntable
support
operating
properly?
Remove turntable.
Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place
1 cup (250 mL) of water on the turntable, then restart
microwave oven. If it still is not working, call for service. See
"Assistance
or Service" section. Do not operate the
microwave oven without turntable and turntable support
working properly.
Turntable alternates rotation directions
•
This is normal and depends on motor rotation at the
beginning of the cycle.
Display shows messages
Is the display showing
":"?
There has been a power failure or the clock time has been
turned off. See "Display" section to clear display. See "Clock"
section to reset the clock or to turn it on.
Is the display showing a letter followed by a number?
See "Display" section to clear. If it reappears, call for service.
See "Assistance
or Service" section.
Tones are not sounding
•
Are tones turned off?
See "Tones" section.
Steam is coming
from the vent grille
•
Some steam is normal.
Fan running slower than usual
•
Has the microwave oven been stored in a cold area?
The fan will run slower until the microwave oven warms up to
normal room temperature.
Fan running during microwave
cooking
•
This is normal. The fan comes on at low speed to cool the
microwave oven. See "Vent Fan" section.
Fan comes
on during cooktop
usage
•
This is normal. The fan automatically
comes on to cool the
microwave oven if the temperature from the cooktop below
gets too hot. See "Vent Fan" section.
Cooking
times seem too long
•
Is the cooking power set properly?
See "Microwave
Cooking Power" section.
•
Are large amounts
of food being heated?
Larger amounts of food need longer cooking times.
•
Is the incoming
voltage less than that specified
in
"Microwave
Hood Combination
Safety?"
Have a qualified electrician check the electrical system in the
home.
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