Troubleshooting
YOUR INTERNET CABLE IS NOT PLUGGED IN MESSAGE
If you get a "Your Internet cable is not plugged in" message when trying to set up
your router:
1. Make sure that an Ethernet or Internet cable (or a cable like the one supplied with
your router) is securely connected to the yellow INTERNET port on the back of the
router and to the appropriate port on your modem. This port on the modem is usually
labeled Ethernet, but may be named Internet or WAN.
Back View of Router
Back View of Cable Modem
Back View of DSL Modem
WRT 1900AC | Troubleshooting
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2. Make sure that your modem is connected to power and is turned on. If it has a power
3. If your Internet service is cable, verify that the cable modem's CABLE port is
4. Or, if your Internet service is DSL, make sure that the DSL phone line is connected to
5. If your computer was previously connected to your modem with a USB cable,
To access your router, you must be connected to your own network. If you currently
1. On your Windows desktop, right-click the wireless icon in the system tray.
2. Click View Available Wireless Networks. A list of available networks appears.
switch, make sure that it is set to the ON or l position.
connected to the coaxial cable provided by your ISP.
the modem's DSL port.
disconnect the USB cable.
Install the router again.
CANNOT ACCESS YOUR ROUTER MESSAGE
have wireless Internet access, the problem may be that you have accidentally
connected to a different wireless network.
To Fix the Problem on Windows Computers:
Icon could be different depending on your version of Windows.
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