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Troubleshooting
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
The burner will not
light using the igniter
procedure (weak
or no spark being
generated).
Low Heat.
Excessive Flare Ups.
The burner will not
light with a match.
No gas flow or an
obstructed gas flow.
LED control knob
light is not lit
POSSIBLE CAUSE
1. The igniter electrode may
be covered with grease or
residue.
2. The igniter electrode
may have a loose or
disconnected wire.
3. Cracked or broken ignition
electrode.
1. Insufficient gas pressure to
the unit.
1. Grease and/or residue
build-up on heat tents or in
firebox.
2. Excessive dripping of fat or
marinade from food.
3. Cooking temperature too
high
1. Match not reaching burners
(when holding match with
hand).
2. Empty tank.
3. Poor connection between
valve regulator and LP
cylinder coupling.
4. Burner inlet blocked.
1. Tank valve not on or fully
opened.
2. Empty tank.
3. Poor connection between
valve regulator and LP
cylinder coupling.
4. Burner inlet blocked.
1. Dead battery or faulty
battery connection.
CORRECTIVE ACTION
1. Clean the igniter electrode.
2. Check the connection and reconnect any
loose or disconnected wires.
3. Replace ignition electrode (see
Replacement Parts List).
1. Call a qualified service agency to check
the gas supply pressure and correct the
pressure.
1. Clean the grill components.
2. Trim the fat from meat and use non-oil
based marinades.
3. Lower temperature accordingly.
1. Use match holder found in cabinet door.
2. Check fuel level and refill tank if necessary.
3. Turn off grill knobs, close the LP cylinder
valve at top of cylinder and check the
connection between the regulator valve
and cylinder coupling. Disconnect and
reconnect, if necessary.
4. Clean the burner inlet (venturi)
and burner as described by the Care and
Maintenance section in the manual.
1. Fully open tank valve by turning
counterclockwise.
2. Check fuel level and replace fuel if
necessary.
3. Turn off grill knobs, close the LP cylinder
valve at top of cylinder and check the
connection between the regulator valve
and cylinder coupling. Disconnect and
reconnect, if necessary.
4. Clean the burner inlet (venturi) and burner
as described by the Care and Maintenance
section in the manual.
Perform any of the following:
1. Check that batteries are installed correctly.
2. Check for corrosion around battery
terminals.
3. Replace batteries. Use AAA alkaline.
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