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Quick Reference
Page
POWER
INTERNET
Key
USB
HOME
PHONE
System
Status
Volume
Dim or Brighten
System Status Light
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Ooma-HomeSecQSG-700-0198-100-Oct2018-R4.indd 13-14
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Solid Blue System Status
Indicates your Ooma service is working.
All services are operational.
Blinking Red System Status
Indicates your Ooma service is not working.
All services are unavailable.
White System Status
Indicates your Ooma Telo Base Station
is not powered on or that brightness is
turned all the way down.
Dim or Brighten System Status
Press the Rewind key to dim or brighten
the System Staus LED.
Troubleshooting
logo is blinking red
A blinking red logo indicates that your Ooma Telo
Base Station is not operational. It is normal for the
Ooma logo to blink red for a couple of minutes during
boot up. Otherwise, check the following to make sure
everything is set up correctly:
•
Verify that you have activated your device as
described on Page 4. If you plugged in your device
before going through the activation process, try
rebooting it now.
•
Check that your network cables are plugged in
INTERNET
securely. Verify that the
port is connected
to your router (or modem). The LED at the bottom
right of the connector will be lit green if the cable is
connected properly.
•
Check that your Internet connection is working.
•
Try rebooting your Base Station, modem, and router
by pulling out the power and plugging them back in.
logo does not light up
Check that the AC adapter is plugged in and power
is being supplied to the device.
App shows "Home Security is Offline on
your Base Station" message
Try the following troubleshooting steps to make sure your
your Ooma Telo Base Station is connected to the Internet:
•
Make sure the Base Station is powered on and connected
to the Internet so the Ooma logo is solid blue.
•
If the Ooma logo on the Base Station is blue, try rebooting
the Base Station by unplugging the power, waiting
10 seconds, then reconnecting the power.
Sensor shows "Disconnected" in the app
Try the following troubleshooting steps to determine why
the sensor is not connecting to the Home Security app:
•
Generate activity on the sensor. If the disconnected sensor
is a Door/Window sensor you may try opening and closing
the door a few times. If the sensor is a motion sensor,
generate motion in front of the sensors.
•
Ensure the sensor is not mounted on or near a large metal
surface, which can interfere with the radio signal necessary
for the sensor to connect to the Base Station.
•
Replace the batteries in the sensor.
•
Try unpairing and re-pairing the sensor. To unpair the sensor,
open the mobile app, visit the dashboard, and tap on the
sensor that is disconnected. Choose "Unpair Sensor." After the
sensor has disappeared from the dashboard, tap "Add Sensor"
on the dashboard and follow the instructions to pair it again.
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10/9/18 2:28 PM
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