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Frequently Asked Questions
Stealth Cam Command and Cellular
Q: Do I need to have my phone next to my camera while it syncs?
A: No, you can sync your camera remotely from your phone. However, we
recommend syncing in proximity of your phone to verify sync was successful.
Q: I have a new phone. Is it necessary to re-sync the camera or will it still be
displayed once I download the App?
A: It is not necessary to re-sync your camera to your new device. Your camera will
be displayed on your account once you download the "Stealth Cam Command" app
and log in with your credentials.
Q: My camera showed that it synced successfully, why do I not see it on my
app?
A: In order to connect to our app, your cell phone will need to have 4G/LTE reception
or a Wi-Fi connection. If you are in a remote location, there is likely not enough data
coverage to properly use our app.
Q: Why is my monthly bill higher than my plan cost?
A: You have likely incurred data overages. Data charges are incurred after you reach
your plan's allotted data limit. For more information on rates visit
www.stealthcamcommand.com.
To ensure optimal performance of your Muddy camera, it is best
to always check for periodical free software updates on Stealth
Cam COMMAND or at www.stealthcamcommand.com.
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