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For App & Connectivity
1. Cannot connect to Govee Home App.
Make sure your smartphone is powered on and is not connected with other Bluetooth
devices.
Enable the smartphone's Location Services.
Try connecting with another smartphone.
Make sure your app is updated to the latest version.
Make sure you connect to your Wi-Fi router's 2.4GHz network and that the
network is working correctly.
Make sure the Wi-Fi password you entered is correct.
Shorten the distance between the heater, Wi-Fi router, and the smartphone.
Make sure your heater and the Wi-Fi router are located away from appliances
that produce electromagnetic radiation (e.g. microwave ovens, refrigerators, etc.)
If you are using a VPN, try turning it off and then connecting the heater.
Disable portal authentication for your Wi-Fi network. If portal authentication
is enabled, this heater will not be able to access your Wi-Fi network, and setup
will fail. Portal authentication means that you need to sign in to your Wi-Fi
network through a web page before you can use the Internet.
2. Cannot find the device on the "Bluetooth Device Nearby" page of the app.
The heater may be connected with another smartphone. Disconnect it from the other
smartphone first.
3. The heater is offline.
Make sure the heater is plugged in and powered on, then refresh the "Device" page
in Govee Home App by swiping down on the screen.
Make sure your router is connected to the internet, and your smartphone's
network connection is working.
If the Wi-Fi password has been changed, the heater will automatically go offline.
Try connecting it to the network again.
Delete the offline heater from Govee Home App, then add and reconfigure the
heater again in the app.
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