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You can solve many common freezer problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before calling for
service.
PROBLEM
Freezer does not
Not plugged in.
operate.
The circuit breaker tripped or a blown fuse.
The room temperature is hotter than normal.
Compressor turns
on and off
A large amount of food has been added to the freezer.
frequently.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature
Temperature control is set too warm. Turn the control to a cooler setting and allow several
inside the freezer
hours for the temperature to stabilize.
is too high.
Door is kept open too long or is opened too frequently. Warm air enters the freezer every
time the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until the freezer
has had a chance to reach its selected temperature.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature
Temperature control is set too cold. Turn the control to a warmer setting and allow several
inside the freezer
hours for the temperature to stabilize.
is too low.
Temperature of
The exterior freezer walls can be as much as 30° F warmer than room temperature. This is
external freezer
normal while the compressor works to transfer heat from inside the freezer cabinet.
surface is high.
Popping or cracking
Metal parts undergo expansion and contraction, as in hot water pipes. This is normal.
sound when
Sound will level off or disappear as freezer continues to run.
compressor comes
on.
Bubbling or
gurgling sound, like
Refrigerant (used to cool freezer) is circulating throughout the system. This is normal.
water boiling.
Vibrations.
Check to assure that the freezer is on a level surface.
The floor is uneven or weak. The freezer rocks on the floor when it is moved slightly. Be
sure the floor can adequately support the freezer. Level the freezer by putting wood or
metal shims under part of the freezer. The freezer is touching the wall. Re-level the freezer
and move it from the wall.
See "Installation Instructions".
Weather is hot and humid, which increases internal rate of frost build-up. This is normal.
Moisture forms on
the inside of the
Door is slightly open. Door is kept open too long, or is opened too frequently. Open the door
freezer walls.
less often. The door is not sealed properly.
Moisture
forms
The door is slightly open, causing cold air from inside the freezer to meet warm moist air
on the outside of
from outside.
the freezer walls.
The door will not
The freezer is not on a level surface.
close properly.
The gasket is dirty.
The storage basket is out of position.
POSSIBLE CAUSE
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