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12 General warranty terms
The following terms describing the preconditions for and scope of our warranty, do not
infringe the warranty rights of the ultimate buyer.
Our warranty for this appliance is granted under the following terms:
As buyer of a EXQUISIT appliance, you have a manufacturer's warranty for a period of 2
years from the date of purchase.
During this warranty period, you can make your warranty claims directly on the
manufacturer's Service platform at
www.ggv-service.de.
If an additional warranty is concluded between you and your dealer, all claims against
the manufacturer will become void after the end of the 24-month manufacturer's
warranty. In this case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of
charge on condition that the appliance is accessible for repairs without any great effort.
During the following 18 months, the buyer is obliged to prove that the defect already
existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several
households, the warranty period is 12 months from the date of purchase (proof of
purchase must be presented). During the first 6 months, defects in the appliance are
remedied free of charge on condition that the appliance is accessible for repairs without
any great effort. During the following 6 months, the buyer is obliged to prove that the
defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance
or for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are
demonstrably attributable to poor workmanship or material flaws. Replaced parts become
our property.
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