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9 Troubleshooting
If you encounter problems when using this multicooker, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
"SD" appears on the display
when the multicooker is in
standby mode.
The light on the button does
not go on.
The display does not
function.
The rice is not cooked.
The rice is too dry and not
well cooked.
The multicooker does not
switch to the keep-warm
mode automatically.
The rice is scorched.
Water spills out of the
multicooker during cooking.
I cannot get to the desired
cooking function.
Rice smells bad after cooking Clean the inner pot with some washing detergent and warm water.
Error message (E1, E2, E3, or
E4) appears on the display.
EN
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Solution
"SD" is short for "standby" and means that the multicooker is in standby
mode.
There is a connection problem. Check if the power cord is connected to
the multicooker properly and if the plug is inserted firmly into the power
outlet.
The light is defective. Take the appliance to your Philips dealer or a
service center authorized by Philips.
The multicooker is not connected to the power supply. If there is no
power supply, the power failure backup function does not work and the
display does not function.
The battery for the display runs out of power. Take the appliance to your
Philips dealer or a service center authorized by Philips to have the battery
replaced.
There is not enough water. Add water according to the scale on the
inside of the inner pot.
You did not press the start button (On/Off).
Make sure that there is no foreign residue on the heating element and the
outside of the inner pot before switching the multicooker on.
The heating element is damaged, or the inner pot is deformed. Take
the multicooker to your Philips dealer or a service center authorized by
Philips.
Add more water to the rice, and cook for a bit longer.
You might have pressed the keep-warm button (Chaud) before pressing
the start button (On/Off). In this case the multicooker will be in standby
mode after the cooking is finished.
The temperature control is defective. Take the appliance to your Philips
dealer or a service center authorized by Philips.
You have not rinse the rice properly. Rinse the rice until the water runs
clear.
Make sure that you add water to the level indicated on the scale inside
the inner pot that corresponds to the number of cups of rice used.
Press the menu button (Menu) repeatedly to select the desired function
as shown by the indicator.
After cooking, make sure the steam vent cap, inner lid and inner pot is
cleaned thoroughly.
There has been a power failure during cooking. Take the appliance to
your Philips dealer or a service center authorized by Philips.
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