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TROUBLESHOOTING
Problem
Door not closing properly
Refrigerator too warm
Actual temperature not equal to set
temperature
Frost or ice crystals on frozen food
(frost within package is normal)
Slow ice cube freezing
Ice cubes have odor / taste
Automatic icemaker does not work
Moisture forms on outside of
refrigerator
Moisture collects inside
Refrigerator has odor
Interior lights do not work
Door difficult to reopen immediately
after closing
49-1000500 Rev. 1
All manuals and user guides at all-guides.com
Possible Cause
Package or bottle may be holding door open.
Check the door gasket; it may be out of position.
Refrigerator is not level. See Installation Instructions.
Hinge springs deactived. See Installation Instructions.
Temperature control not set cold enough. See Temperature Control.
Hot weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Drawer left open or package holding door open.
Too frequent or too long door openings.
Drawer may have been left open.
Ice cubes or some other object may be stuck behind the drawer.
Drawer may have been left open.
Turn temperature control to a colder setting.
Package may be holding drawer open.
Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer may be transmitting odor/taste to ice cubes.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Change the water filter.
Icemaker is turned off.
Water supply turned off or not connected.
Freezer too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon. Level cubes by
hand.
Ice bin is not in position.
Clogged water filter.
Reverse osmosis system installed.
Not unusual during periods of high humidity. Wipe surface dry.
Turn on the External Moisture Control feature.
Too frequent or too long door openings.
In humid weather, air carries moisture into refrigerator when doors are opened.
Lower drawer switched from (freezer) to chill or wine.
Foods with strong odors should be tightly covered.
Check for spoiled food.
No power at outlet.
LEDs need replacing. See Consumer Service Section.
Tight door seal is due to pressure equalizing within the refrigerator. After closing the
door, wait 5–30 seconds to reopen.
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