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The remote control does not work.
The cable or satellite box remote control doesn't turn the TV on or off or adjust the volume.
The TV settings are lost after 5 minutes.
Intermittent Wi-Fi
Single story
• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (
General > System Manager > Usage Mode > Home Mode).
• Make sure the TV has a network connection (
• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
English - 16
• Make sure the Wi-Fi password is entered correctly.
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Multi story
>
Settings > General > Network > Network Status).
>
Settings >
Wireless router
Wireless repeater
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