XGODY X18 Manuel D'utilisation page 12

Troubleshooting
Q9. Can the phone support OTG function?
* Yes, but an extra OTG cable is required.
You can connect the mouse or a USB
drive through the cable then.
Q10. The phone only has 2G/3G signal,
not 4G signal.
* Please check whether the 4G switch is
turned on. Go to Settings > Network &
internet > Mobile network > Advanced
> Preferred network type and enable
thed option of 4G/3G/2G auto.
* Please check whether the SIM card is
dirty, oxidized, or irregular in shape.
* Check whether the network is abnormal.
* It is recommended to try after resetting
the APN. Go to Settings > Network &
internet > Mobile network > Advanced
> Access Point Names, then tapon the
top right and select "Reset to default".
* Restore network settings and try again.
Go to Settings > System > Advanced
>Reset options, select Reset WiFi,
mobile & Bluetooth.
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