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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Incorrect dispenser
operation
Fabric damage
Odors
Locked light is
flashing
Single-dose laundry packet
not dissolving
All manuals and user guides at all-guides.com
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Using too much detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together.
Clogged dispenser.
Sharp items were in pockets
during wash cycle.
Strings and straps could have
tangled.
Items may have been damaged
before washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have
been added incorrectly.
Garment care instructions may not
have been followed.
Monthly maintenance not done as
recommended.
Using too much detergent.
The lid is not closed.
A cycle was stopped or paused
using the Start/Pause button.
Adding laundry packet incorrectly.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the "Cycle Guide"
to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle. Select 1 Rinse with
Softener or 2 Rinses with Softener when using fabric softener.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
See "Washer Care" in Washer Maintenance.
Unload washer as soon as cycle is complete.
Be sure to measure correctly. Always follow the manufacturer's
directions.
See "Washer Care" section.
Close the lid. The washer will not start or fill with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer's instructions to avoid damage
to your garments.
Solution
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