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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section
Noises
Clicking or metallic noises
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Washer won't run
or fill, washer stops
working, or wash light
remains on (indicating that
the washer was unable to
fill appropriately)
12
All manuals and user guides at all-guides.com
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with
the floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for
leaks or clogged sink or drain.
Washer not loaded as
recommended.
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items/Sheets cycle for oversized, non-absorbent
items such as jackets and small comforters. See "Cycle Guide".
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may
be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drainpipe, water
pipes, and faucets.)
Improper loading can cause basket to be out of alignment and
cause water to splash off tub. See "Using Your Washer" for
loading instructions.
Both hoses must be attached and have water flowing to inlet
valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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